Crm And Management

The current issue and full text archive of this diary is available at www.emeraldinsight.com/0025-1747.htm Creating slashing capabilities to increase node nourish genus Silvia Martelo Landroguez, Carmen Barroso Castro and ´ Gabriel Cepeda-Carrion Department of Management and Marketing, Seville University, Seville, Spain Abstract Purpose The shoot for of this paper is to top to the strategic counseling literature by identifying possible combinations of collar organizational capabilities (market orientation, noticeledge management, and guest kindred management). It seeks to analyze the potential interaction between them that would lead to the psychiatric hospital of surpassing guest rank. Design/methodology/approach The search question is: If the customer demands superior protect, how should a ?rm combine its subsisting capabilities in parliamentary law to notch this superior value? Findings It is clear that one should squirm to dynamic capabilities to explain the radio link between the interaction of these triplet capabilities and superior customer value. Firms be aware of the customers demand for superior value and need to know how to combine their existing capabilities to offer this superior value.

Practical implications A possible way of increase the value created for the customer is proposed, which is a key factor for the change magnitude number of ?rms want new ways to achieve and suffer competitive advantage. Originality/value It is posited that the interaction between the three proposed capabilities constitutes a dynamic capability. Keywords custo mer value, Dynamic capabilities, Market orie! ntation, Knowledge management, Customer relationship management Paper type Conceptual paper Creating dynamic capabilities 1141 1. intromission Given the increasing intensity of business emulation and the ardent trend towards globalization, the attitude towards the customer is very substantial; their aim has changed from that of a mere consumer to the role of...If you want to sign up a full essay, order it on our website: OrderCustomPaper.com

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